Refund policy
Returns
At Eden Interface USA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- Products must be returned in their original packaging.
- Proof of purchase is required.
Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made products
- Clearance or final sale items
- Opened health, beauty, or personal care products (unless defective)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: info@edeninterface.com
Include:
- Order number
- Photos of the item
- Photos of the shipping package
We'll resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.